Α&Ε STYLIANOU TECHNOCHIMIKI LTD (“us”, “we”, or “our”) operates the www.technochimiki.com.cy website (the “Service”). We take privacy very seriously and we are committed to protecting it and acting in a way that respects your personal data.
This policy explains when and why we collect your personal data, how this data is used, the conditions under which it may be disclosed to others and how it is kept secure.
This Policy was last updated on 19/04/2023.
Personal Data – means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Data Controller – means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Data Processor – means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject – the identified or identifiable natural person to whom the data belongs to.
For the purpose shall mean the user of the website.
Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Consent of the data subject – means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
Usage Data – is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit) including, but not limited to, type of browser, Service features, and systems that are used and/or accessed, and system and Service performance-related data.
Cookies – are small pieces of data sent to your computer or device and stored on its hard drive to allow our websites to recognize you when you visit.
User – is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. INFORMATION COLLECTION AND USE
4. TYPES OF DATA COLLECTED
When you use our website, our products or services, interact with us online, or by phone, email or otherwise, the categories of information that we collect about you are as follows:
- Personal information you give to us:
This is information about you that you give to us by entering information via:
our website, our social media accounts, e.g. via Facebook, LinkedIn or Twitter, corresponding with us by phone, email or otherwise, and is provided entirely voluntarily.
This includes your contact information provided by you if and when you have an enquiry about our products and services and/ or wish issue a complaint about our products and services.
The basic personal information we may ask for, or you may choose to give us, includes your name, telephone, email address (which is mandatory) and any other personal information you may choose to include in your message. We may retain details of any enquiry you make to us and records of any correspondence with us. We may also ask for, or you may choose to give us other data for specific purposes (eg. Address, ZIP/Postal code, City, Country).
We may use your Personal Data to contact you with newsletters or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link provided in any email we send.
We will seek to minimize the information we ask for to that which is necessary to perform the relevant function or service at the time.
- Personal information we collect about you automatically:
We automatically collect the following information when you interact with us: e.g. details of your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources you access.
We also automatically collect technical information, including how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
- Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
5. HOW WE USE YOUR PERSONAL DATA
The purposes for which we use your personal data and the legal basis under data protection laws on which we rely to do this are explained below.
Where there is a LEGITIMATE INTEREST – We may use and process your personal data where it is necessary for us to pursue our legitimate interests as a business or those of a third party for the following purposes:
To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our Service.
To monitor the usage of our Service.
To detect, prevent and address technical issues.
To ensure that our online content is presented in the most effective manner for you and your computer.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To conduct research and to compile management information.
To correspond or communicate with you about our activities.
For the management of queries, complaints, or claims.
To carry out marketing.
For marketing and advertising activities other than where we rely on your consent to contact you by email or text with information about our products and services or share your details with third parties to do the same.
For analysis to inform our marketing strategy, and to enhance and personalize your customer experience when you buy products and services from us (including to improve the recommendations we make to you on our website).
For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorized access. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
For the establishment and defence of our legal rights.
Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated and/or anonymized data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes.
Where there is a LEGAL OBLIGATION – We will use your personal information to comply with our legal obligations: (i) to protect and defend the our legal rights (ii) to assist any public authority or criminal investigation body if required; (iii) to identify you when you contact us (iv) to verify the accuracy of data we hold about you and/or (v) to help us comply with equalities legislation in our recruitment practices and/or (vi) to comply with a request from you in connection with the exercise of your rights.
Where it is required to complete or perform a CONTRACT with you – We may use and process your personal information where we have supplied you (or continue to supply you) with any products or services or where you are in discussions with us about any new product or service. We will use this information in connection with the contract for the supply of products or services when it is needed to carry out that contract with you or for you to enter into it.
Where you have provided CONSENT – We may use and process your personal information where you have consented for us to do so for marketing activities, in order to contact you by email or text with marketing information about our products and services (except where we may rely on Legitimate Interests as described above) or to share your details with our recommended third party partners for them to do the same. You may withdraw your consent for us to use your information in any of these ways at any time.
6. OTHERS WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Such third parties may include cloud service providers; hosting, email and content providers; marketing agencies and administrative services providers; payment processing companies (who will process your debit/credit card securely if you purchase goods or services from us) and research companies (who may contact you to gather information relating to your experience of us and our products and services or on topical, policy and strategic issues facing the profession).
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
We may transfer your personal information to a third party if we are under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or our legal rights or to protect the rights, property or safety of our visitors and customers. We will always take steps with the aim of ensuring that your privacy rights continue to be protected.
7. RETENTION OF DATA
We shall retain your personal data for as long as necessary for the purposes set out in this data protection policy to ensure we can deliver our services and in line with our retention policy which reflects legal requirements, our regulatory and compliance functions and other applicable considerations to determine the appropriate retention period.
We do not retain personal information in an identifiable format for longer than is necessary.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
8. TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Cyprus and choose to provide information to us, please note that we transfer the data, including Personal Data, to Cyprus and process it there.
9. LINKS TO OTHER SITES
Our website may contain links to other websites run by other organizations. This policy does not apply to those other websites so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
10. YOUR RIGHTS
You have a number of rights under Articles 16,17,18,19 20 and 21 of the Gdpr in relation to your personal data. From the date we receive your request to exercise your rights we shall respond without unjustified delay. Please note that we may ask you to verify your identity before responding to such requests.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In every case, unless otherwise required by law you have the right:
- To access and receive a copy of the Personal Data we hold about you
Under data protection laws you have a legal right to ask to see a copy of the personal information that we hold about you. Such requests are called subject access requests and can be made by entering a message in the “Contact Us” page of our website. .
- To rectify and update any Personal Data held about you that is inaccurate
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us by entering a message in the “Contact Us” page of our website.
- To withdraw your consent
Where we rely on your consent as the legal basis for processing your personal data, you may withdraw your consent at any time by contacting us.
If you would like to withdraw your consent or object to receiving any direct marketing to which you previously opted-in, you can do so by writing to us or calling us using the contact details in the webpage. If you withdraw your consent, our use of your personal data before you withdraw is still lawful. If you have provided consent for your details to be shared with a third party, and wish to withdraw this consent, please also contact the relevant third party in order to amend your preferences.
- To Object to our use of your personal data and automated decisions made about you
Where we rely on our legitimate interests as the legal basis for processing your personal data for any purpose(s), you may object to us using your personal data for these purposes by writing to us at the “contact us” page. Except for the purposes for which we are sure we can continue to process your personal data, we shall temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes.
You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please email or write to us by entering a message in the “Contact Us” page of our website.
- Of Erasure and restriction of its processing
You have the right to ask for the removal of your personal data from our systems by entering a message in the “Contact Us” page of our website. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.
- Of Data Portability
You have the right to data portability for the information you provide to us. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal data if this concerns other individuals or we have another lawful reason to withhold that information.
- Complaining to the Cyprus data protection Commissioner
We’d like to be able to resolve all your concerns, and we hope that we can do so. Where we haven’t been able to do this, you have the right to complain to the Data Commissioner’s Office if you are concerned about the way we have processed your personal information. Please visit the office of the Data commissioner’s website for further details: http://www.dataprotection.gov.cy/dataprotection/dataprotection.nsf/home_el/home_el?opendocument.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
The Facebook pixel is an analytics tool that allows Facebook to measure the effectiveness of advertising by understanding the actions you take on our website.
The Facebook pixel receives these types of data:
Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.
For more information on the privacy practices of Facebook, please visit https://www.facebook.com/policy.php.
12. MINOR’S PRIVACY
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Minors have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from minors without verification of parental consent, we take steps to remove that information from our servers.
13. CHANGE TO THIS POLICY
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website. We recommend you regularly check for changes and review this policy whenever you visit our website. If you do not agree with any aspect of the updated policy you must immediately notify us and cease using our services.
14. CONTACT US